ELASYN Pty Ltd (ABN 73 693 119 103), trading as ELASYN, is committed to protecting your personal information. This policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. Information we collect
We collect personal information when you interact with our website or engage our services. This includes:
Information you provide directly:
- Name, email address, and company name submitted through contact forms or support tickets
- Project details and requirements shared during consultations
- Billing and payment information provided for invoicing purposes
- Communication records from email, phone, or chat conversations
Information collected automatically:
- IP address, browser type, operating system, and device information
- Pages visited, time spent, and navigation patterns on elasyn.com.au
- Referring website or search terms that brought you to our site
- Cookies and similar tracking technologies (see Section 5)
We do not collect sensitive information such as health data, political opinions, or biometric data.
2. How we use your information
We use personal information for the following purposes:
- Responding to enquiries:processing and replying to contact form submissions and support requests
- Delivering services:managing project engagements, communicating about deliverables, and processing payments
- Improving our website:analysing usage patterns to improve site performance, content, and user experience
- Legal compliance:meeting our obligations under Australian law, including tax and record-keeping requirements
- Communication:sending project updates, invoices, and support responses. We do not send marketing emails unless you have explicitly opted in
We will not use your personal information for purposes other than those listed above without your consent.
3. How we store and protect your information
- Personal data is stored on secure servers hosted in Australia or in jurisdictions that meet equivalent data protection standards
- We use encryption (TLS/SSL) for all data transmitted between your browser and our website
- Access to personal information is restricted to ELASYN staff who require it for their role
- We conduct regular security reviews of our systems and processes
- Payment processing is handled by third-party providers (such as Stripe) that are PCI-DSS compliant. We do not store credit card numbers on our systems
4. Disclosure to third parties
We may share personal information with:
- Service providers:hosting and infrastructure providers (Cloudflare, AWS), email services (Resend), analytics tools (Google Analytics), and payment processors (Stripe) that assist us in operating our business. These providers are contractually obligated to protect your data
- Professional advisers:accountants, lawyers, or auditors where necessary for business operations
- Legal requirements:where required by Australian law, court order, or regulatory obligation
We do not sell, rent, or trade personal information to third parties for marketing purposes.
5. Cookies, analytics, and advertising measurement
Our website uses cookies and similar technologies to:
- Remember your preferences and settings
- Analyse website traffic and usage patterns via Google Analytics
- Measure whether advertising campaigns lead to enquiries
- Ensure the website functions correctly
Types of cookies we use:
- Essential cookies:required for basic site functionality (session management, security)
- Analytics cookies:Google Analytics 4 cookies that help us understand how visitors use the site, including pages visited, engagement, device information, and traffic sources. We do not send names, email addresses, phone numbers, or the contents of forms or chat messages to Google Analytics
- Advertising cookies:Google advertising measurement can associate an advertising interaction with a later enquiry and may support advertising personalisation when you consent. We do not use advertising cookies unless you choose to allow them
- Infrastructure cookies:Cloudflare may set cookies for security, bot detection, and performance optimisation purposes. Cloudflare acts as our content delivery network (CDN) and web application firewall. Cloudflare's privacy policy is available at https://www.cloudflare.com/privacypolicy/
We use Google Consent Mode v2. Analytics and advertising storage are denied by default and are updated according to the choices you make in our cookie notice. Your choice is stored in your browser for up to 180 days, after which we ask again. You can change or withdraw your choice at any time using the Cookie preferences link in the website footer. Rejecting optional cookies does not prevent you from using the website or submitting a form.
Google may receive limited, cookieless measurement signals when optional storage is denied. These signals do not use analytics or advertising cookies and help produce aggregated measurement. Google processes this information in accordance with the Google Privacy Policy. We also respect the "Do Not Track" browser signal:when detected, we do not load the Google tag.
6. Your rights
Under the Australian Privacy Principles, you have the right to:
- Access your personal information held by us
- Correct inaccurate or out-of-date information
- Request deletion of your personal information, subject to our legal obligations to retain certain records
- Withdraw consent for any processing based on consent
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached
To exercise any of these rights, contact us at hello@elasyn.com.au. We will respond within 30 days.
7. Data retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy:
- Contact form submissions:retained for 12 months after the last communication, then deleted
- Client project data:retained for the duration of the engagement plus 7 years for legal and tax compliance
- Website analytics data:retained for up to 14 months, subject to the settings in our Google Analytics property
- Support tickets:retained for 24 months after resolution
8. International data transfers
Some of our service providers (such as cloud hosting and analytics) may process data outside Australia. Where this occurs, we ensure appropriate safeguards are in place, including contractual protections that meet the requirements of the Australian Privacy Act.
9. Children
Our website and services are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this policy from time to time to reflect changes in our practices or legal requirements. Changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
11. Contact and complaints
If you have questions about this policy or wish to make a privacy complaint, contact us at:
ELASYN Pty Ltd Email: hello@elasyn.com.au Brisbane, Queensland, Australia
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au.